Return & Exchange policy

EXCHANGE:

Any product bought from Mahnoor Dochki's online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.

i – For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.

ii – For products on Sale we do not offer exchanges unless we deliver the incorrect order.

Exchange Policy is only liable within 14 working days after the goods are delivered.

EXCHANGE PROCEDURE:

Mahnoor Dochki does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario you can contact our customer services center by emailing us at mahnoordochki@gmail.com along with your order number for our customer care representative to schedule the right one for you.

ORDER CANCELLATION:

At Mahnoor Dochki, we strive to process and ship your orders as quickly as possible. To ensure efficiency, we have the following cancellation policy:

All orders are final 24 hours after payment is received.

This means that once 24 hours have passed since your payment was confirmed, we are unable to cancel your order. We encourage you to review your order carefully before completing your purchase.

 Mahnoor Dochki has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.